Shipping policy
Shipping Policy — The Little Star Christmas Collection
Last updated: 12/09/2026
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Because every Little Star cocoon is handmade in small batches, orders placed during peak season (November–December) may require an additional 1–2 business days for processing.
You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Times
Once shipped, delivery times vary by destination:
| Destination | Estimated Delivery |
|---|---|
| United States | 4–6 business days |
| Canada | 6–10 business days |
| Mexico | 3–5 business days |
| Europe & UK | 8–14 business days |
| Rest of World | 10–20 business days |
Please note: shipping times are estimates and may be affected by carrier delays, customs processing, weather, or high-volume holiday periods beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the weight of your order.
- Standard Shipping: flat rate starting at $5 USD
- Express Shipping: available on select destinations, starting at $10 USD
- Free Shipping: enjoy free standard shipping on all orders over $0 USD
Insured Shipping
Every order ships fully insured with tracking. If your package is lost or damaged in transit, we've got you covered — contact us within 7 days of the estimated delivery date and we'll replace or refund your order.
Christmas Delivery Deadlines 🎄
To guarantee your Little Star arrives before December 25th, please place your order by these dates:
- United States: November 15
- Mexico: November 20
- Europe & UK: November 10
- Rest of World: November 5
Orders placed after these dates will still ship, but arrival before Christmas cannot be guaranteed.
International Orders, Duties & Taxes
International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs office. These charges are not included in the product price or shipping cost, and are collected by the carrier upon delivery.
We are not able to predict or refund these charges. If you refuse a package due to customs fees, the order is non-refundable.
Order Tracking
You'll receive a tracking number via email as soon as your order ships. You can track your package anytime at Wishfulshop/pages/track-your-order or directly through the carrier's website.
If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at Wishful.shopp@gmail.com.
Address Errors & Failed Deliveries
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address, unclaimed delivery, or refused delivery, we can reship it at your expense or issue a refund (minus original shipping costs).
Lost or Stolen Packages
If your tracking shows "delivered" but you can't find the package:
- Check with neighbors, building management, or your local carrier office
- Wait 24–48 hours (some packages are marked delivered prematurely)
- If it still doesn't appear, contact us within 7 days and we'll help file a claim with the carrier
Because every order is insured, we'll work with you on a replacement or refund.
Questions?
If you have any questions about your order or shipping, contact us at Wishful.shopp@gmail.com and we'll respond within 24 hours (Monday–Friday).